"mazda616" (mazda616)
04/20/2018 at 16:30 • Filed to: Mazda
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"mazda616" (mazda616)
04/20/2018 at 16:30 • Filed to: Mazda | 0
| 34 |
Sigh. The seat !!!error: Indecipherable SUB-paragraph formatting!!! is over.
!!! UNKNOWN CONTENT TYPE !!!
Oh well. Can’t say I didn’t try.
Wacko
> mazda616
04/20/2018 at 16:49 |
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when i had rust problems(and bad repairs) on my then new 2003 protege5, My dealer told me to go to Mazda Canada, So I went to Mazda canada to tell them that I am having trouble with the work this dealer did, talked about the rust problems,
Then Mazda canada told me to contact my Dealer. So I no longer buy anything from that dealer(and the other makes that dealer owns) and mazda can go stick a rusty mazda up where the sun don’t shine.....
fast forward to today, I’m waiting from a response from Nissan Canada for rust issues and electronics Issues since My Nissan dealer claims to have no response from Nissan canada.
KingT- 60% of the time, it works every time
> mazda616
04/20/2018 at 16:54 |
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Sucks when manufacturers don’t care. Would you still buy another Mazda after this, again?
winterlegacy, here 'till the end
> Wacko
04/20/2018 at 16:54 |
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Dealers don’t want to do anything to repair an issue under warranty... so they’ll run you around the block until enough people go “yeah actually stop being dicks and fix our cars”
Chariotoflove
> mazda616
04/20/2018 at 16:57 |
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The two things I don’t get are 1) this isn’t a common occurrence so it must be the customer’s fault, and 2) we fixed it once and that didn’t solve the problem so we don’t have to fix it again.
I also love how Andrew characterized the issue as something that was never warrantable but that they worked on as a “goodwill gesture”. He’s trying to distance his company as much as possible from responsibility.
This might be worth the effort to avail yourself of the tools of the modern internet to let people know about this, and let your dealer know their doing this. Also, I wonder if there is a class action possibility brewing here, maybe check the forums.
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mazda616
> KingT- 60% of the time, it works every time
04/20/2018 at 16:57 |
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Before this, definitely. After this, not so sure. We were going to replace my wife’s CX-5 with a CX-9 but now, maybe not.
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KingT- 60% of the time, it works every time
> mazda616
04/20/2018 at 16:59 |
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The CX-9 is very very good but if I were you I wouldn’t give them a single penny.
Tekamul
> mazda616
04/20/2018 at 17:01 |
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I think where they’re telling you to go is a Honda dealer.
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mazda616
> Tekamul
04/20/2018 at 17:04 |
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Wish I would’ve gone with an Accord, to be honest.
dogisbadob
> mazda616
04/20/2018 at 17:13 |
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They thought the whole car would’ve rusted before the seat would become an issue :p
Remember, Ford doesn’t own Mazda anymore, so you can’t expect the seats to be Built Ford Tough
hike
> mazda616
04/20/2018 at 17:21 |
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Their logic likely comes from the manufacturers warranty covering manufacturing defects. Something caused by the workmanship at the factory or wherever the component was built. The first seat repair was done as goodwill as the seat is typically something that will show where, granted yours was very premature. However, they also consider that it’s unlikely the two seats covers were both defective and likely came to the conclusion it’s not a manufacturing defect, but something causing the issue, hence they won’t be replacing it a second time.
Mercedes Streeter
> mazda616
04/20/2018 at 17:24 |
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This reminds me of my “stained, torn door card” saga that I’ve had with Mercedes-Benz. Their tech left oil on my orange door card, a panel that was ripped from the day I took delivery in California. MB first declined to replace the defective from the factory panel, then blamed me for what their tech did. Yeah, a girl that always wears dresses everywhere is going to get dark oil on her own door cards, then rip them. Yep, seems legit.
If I didn’t love the cars so much, my dealership experiences alone (of which almost all of them are equally as terrible) would have pushed me to buy a fleet of Fiat 500s or something.
I’m sorry that you’re having a similar experience. *hugs*
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mazda616
> Mercedes Streeter
04/20/2018 at 17:27 |
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Thank you!
I just feel like they’re doing everything they can to blame me just because it’s not a common concern. That doesn’t automatically make it my fault. I take very good care of my car. There’s no reason this should be happening this early. God knows what it’ll look like by the time I’m done making payments.
Montalvo
> mazda616
04/20/2018 at 17:42 |
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Lexus did something similar but it was wooden trim the was delaminating weeks after our purchase. My mom had a previous rx350 that we had no issues with and thought this would be the same. The fact that the trim was so chintzy turned me off Lexus completely. At the end of the day we just spoke with our wallets and took our business elsewhere. If I was in your position and they responded like that I’d say fuck them. Mazda is great at some things but you can do a whole lot better than them elsewhere.
His Stigness
> mazda616
04/20/2018 at 17:42 |
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“We’ll stand behind our product.”
Except when we don’t want to.
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His Stigness
> mazda616
04/20/2018 at 17:43 |
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You need to tell Mazda that, and when you get a different car, send them a picture of the registration.
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His Stigness
> mazda616
04/20/2018 at 17:46 |
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Going off of my other reply, I’d respond to that email with something like,
“Thank you, Andrew, for showing me what kind of company Mazda really is. You say you will stand by your product, but it’s obvious in this case you absolutely are not. But that’s fine. Now I know Mazda does not care about its customers. My wife and I were considering getting a CX-9, but after this fiasco, we’ll be taking our business elsewhere.”
Nothing
> mazda616
04/20/2018 at 17:55 |
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For the zoom zoom rep Mazda has, I have to say dealing with Mazda on warranty issues is painful. I had a several month saga involving the transmission on the RX8 that eventually resulted in a rebuilt transmission. I had a seat issue in my 2005 Mazda6 that was also a battle, but they finally replaced the seat.
I guess both of those problems were eventually resolved, but man, getting to that point took 3-4 months in each instance, multiple dealerships and getting corporate involved.
Warranty issues on the Tacoma and Jeep have been met with “ok, we’ll get that taken care of.”
victor
> mazda616
04/20/2018 at 19:05 |
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I wanted you to know that following your original saga (a year ago or so) on Oppo actually made my wife and I discard the notion of even testing a CX-9 Signature; their most expensive vehicle when it came time to buy a car. we bought another brand.
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mazda616
> His Stigness
04/20/2018 at 21:03 |
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I pretty much copied this word for word and replied to the email. Well see if Andrew has anything else to say.
brianbrannon
> Tekamul
04/20/2018 at 22:08 |
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Honda doesn’t replace upholstery for wear and tear either
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Tekamul
> brianbrannon
04/20/2018 at 22:11 |
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Yes, but does that upholstery last more than two years?
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His Stigness
> mazda616
04/21/2018 at 00:49 |
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Lol. I had a feeling you might.
If it works that would be awesome.
boxrocket
> mazda616
04/21/2018 at 09:44 |
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My sister has a 3, and my wife and sister-in-law both have CX-5s. None of us have had this issue.
Is it possible something is causing the wear? I ask because I last year I had to get a replacement seat at work because the (vinyl?) covering was coming off and getting peeled off in strips, exposing the cloth cover for the cushion. I thought it was strange and maybe had something to do with the cleaning products the maintenance staff used, but none of the other 24 same chairs in the building had the same issue. I also noticed it happening more in the summer. Shortly before my chair was replaced, I realized that the shorts I wear in warmer months had buttons for the back pockets, whereas the dress pants I wore in the cooler times did not, which is why the problem seemed to worsen in the summer. Even though the buttons were plastic, they still had enough of an edge to be able to dig into the vinyl when getting off of and onto the seat. Thus, I removed all the buttons from the back pockets of my shorts (not that I use the back pockets anyway).
I can understand why they wouldn’t want to continuously replace the seats, especially if it doesn’t seem to be a widespread issue. They’re not cheap. With all the sensors, motors, airbags, plus the normal frame & construction, most modern front seats
start
at about $2000 each new from the factory.
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mazda616
> boxrocket
04/21/2018 at 11:16 |
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They didn’t replace the seat last time. Just recovered the seat bottom.
I’ve investigated anything that could be causing it and the buttons of my jeans are nowhere near this area of the seat. I’m at a loss.
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brianbrannon
> Tekamul
04/21/2018 at 11:50 |
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Just like Mazda, they only fix it when there’s an actual problem
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boxrocket
> mazda616
04/21/2018 at 12:44 |
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Weird. Have you tried escalating through Customer Care? I haven’t followed the saga that closely. I saw a reference to DM in one of the posts, was that District Manager? Is the dealership family-owned, and could you get in contact with one of the owners?
I know it’s unsightly, but does it affect the value of the car at all, since it’s in a “wear and tear” area?
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mazda616
> boxrocket
04/22/2018 at 21:20 |
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I’m assuming it’ll only affect the resale if it spreads and becomes highly noticeable. I took some pictures of the seat tonight to show where the wearing is. This spot doesn’t come in contact with anything but my denim covered leg. No belt or buttons or anything in that spot. Those are further back in the seat, at least when I’m sitting in it.
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mazda616
> hike
04/22/2018 at 21:30 |
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Here’s what I don’t get.
I took some pictures of the seat tonight to show where the wearing is. This spot doesn’t come in contact with anything but my denim covered leg. No belt or buttons or anything in that spot. Those are further back in the seat, at least when I’m sitting in it.
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mazda616
> brianbrannon
04/22/2018 at 21:31 |
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I took some pictures of the seat tonight to show where the wearing is. This spot doesn’t come in contact with anything but my denim covered leg. No belt or buttons or anything in that spot. Those are further back in the seat, at least when I’m sitting in it.
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boxrocket
> mazda616
04/23/2018 at 06:34 |
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So is that area forward of where your rear pockets rest when you’re sitting, then, so it’s just the pant leg section? I have some jeans with some large rear pockets that actually hit that area, based on a test I did with our CX-5 just now. The bottom of the pocket (admittedly I picked the jeans with the deepest rear pockets) rest right about there, and I could feel that section move when I was switching my right leg from gas to brake.
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mazda616
> boxrocket
04/23/2018 at 10:27 |
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At best, the bottom of my rear pocket touches that area. But my jeans don’t have buttons on the bottom of the rear pockets. They’re just sewn on.
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boxrocket
> mazda616
04/24/2018 at 12:36 |
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Right, that’s kind of what I mean: the pocket of the jeans sticks out enough to contact the seat in an unusual way and acts like a very dull razor (or sandpaper) at the bottom where it’s seen to the seat of the pants.
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brianbrannon
> mazda616
04/30/2018 at 23:49 |
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Yup, looks like you’ve been sitting on it alright
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mazda616
> brianbrannon
05/01/2018 at 07:38 |
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I tried driving while standing up but it didn’t work out.